Frequently Asked Questions

What is THE POLAR EXPRESS™ Train Ride?

THE POLAR EXPRESS™ Train Ride is a magical re-creation of the classic children’s story on board a real train or tram. Passengers are served hot chocolate and a treat by dancing chefs, enjoy a reading of the book by Chris Van Allsburg and receive the First Gift of Christmas (a silver sleigh bell) after Santa boards the train to greet families. Attendants lead passengers in caroling and fun holiday activities on the return trip.

How do I book tickets for this magical experience?

Tickets for each location are sold by the individual host venues and links to each website can be found by visiting our Locations Page. Each event location is independently operated via a license from Rail Events International and is responsible for their own customer service and ticketing support. 

How soon should I book my tickets?

Once tickets are on sale at the location of your choice, it is recommended that reservations are made as soon as your group knows which date and time you would like to attend. Tickets often sell out quickly for this popular event.

Should my family wear pyjamas?

Families are encouraged to wear warm pyjamas just like passengers from the book and film. Passengers may spend time on an unheated platform as they board and disembark from the train, so appropriate winter attire is also recommended.

How long is the train ride?

Trip lengths vary by location but are generally no less than 60 minutes and no longer than 75 minutes per round trip. The entire experience is generally around two hours in length including parking, check-in, boarding and the train trip. 

Will my child get to meet Santa?

Yes. Santa will make an appearance on board the train and visit briefly with each group of passengers. There may also be photo opportunities with Santa. Please inquire at participating venues for more information on their specific Santa experience.

Does each location feature a steam locomotive?

No. Although many host venues in the UK do feature a steam locomotive, equipment varies by location and some venues may utilize diesel locomotives or trams. Please inquire directly with the location you are interested in attending for full information on train power and equipment. 

Is the event wheelchair accessible?

Accessibility may vary by location. Please contact the venue you are interested in attending to learn more about accessibility for guests in wheelchairs and with other disabilities.