Have Questions? Need Assistance?

Please contact the venue you are interested in attending directly with questions regarding schedules, ticket pricing, or customer service. Each event location is independently operated via a license from Rail Events International and is responsible for their own customer service and ticketing support. For general questions about THE POLAR EXPRESS™ Train Ride, please visit our Frequently Asked Questions page. Are you interested in hosting a licensed event? Are you a media member? Please reach out using the form on our Contact Us page.